Refund Policy

Last Updated: January 30, 2025

Customer Satisfaction Guarantee

At mCream Edibles, we stand behind the quality of our products and are committed to your satisfaction. We offer a comprehensive refund policy to ensure you are completely happy with your purchase.

Eligibility and Timeframe

You have 30 days from the date of purchase to request a refund. All refund requests must be submitted within this 30-day window to be eligible for processing.

Refund Conditions

We offer refunds for any reason. Whether you're not satisfied with the product, received the wrong item, or simply changed your mind, we will process your refund request. There are no restrictions on the condition of the product - we accept returns in any condition.

How to Request a Refund

To request a refund, please contact us via email with the following information:

• Your order number or purchase date
• Your name and contact information
• Reason for the refund request (optional)
• Photos of the product (if applicable)

Send your refund request to: info@mcreamedibles.com

We will respond to your request within 1-2 business days and guide you through the refund process.

Refund Processing

Once your refund request is approved, we will process your refund within 5-10 business days. You will receive a confirmation email once the refund has been processed.

You have the option to receive your refund in one of two ways:

• Original Payment Method: The refund will be credited back to the original payment method used for the purchase.
• Store Credit: You may choose to receive store credit instead, which can be used for future purchases on our website.

Please specify your preferred refund method when submitting your refund request.

Shipping Costs

Original shipping costs are non-refundable. Refunds will be issued for the product purchase price only, excluding any shipping fees paid at the time of purchase.

Return Shipping

If you need to return the product to us, the return shipping costs will be handled as follows:

• Company Error: If the refund is due to an error on our part (such as receiving the wrong item, defective product, or shipping error), we will cover the return shipping costs.
• Customer Request: If you are requesting a refund for any other reason, you will be responsible for the return shipping costs.

We will provide you with return shipping instructions and, when applicable, a prepaid return label.

Product Condition

We accept returns in any condition. Whether the product is unopened, partially used, or fully used, we will process your refund request. Our goal is your complete satisfaction, and we don't require products to be in their original packaging or unused condition.

Processing Timeline

Here's what you can expect during the refund process:

1. Request Submission: Submit your refund request via email
2. Review Period: We will review your request within 1-2 business days
3. Approval & Processing: Once approved, your refund will be processed within 5-10 business days
4. Confirmation: You will receive an email confirmation when the refund is complete

Contact Information

For questions about our refund policy or to submit a refund request, please contact us:

• Email: info@mcreamedibles.com
• Address: 1039 Oliver Ave, Aurora, IL
• Website: www.mcreamedibles.com

Modifications to This Policy

mCream Edibles reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions or Concerns

If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us. We're here to help and ensure you have a positive experience with mCream Edibles.